Privacy Policy
ANCORD Design Corp. ("ANCORD," "we," "us") is a product design studio based in Victoria, British Columbia, Canada. This policy explains what personal information we collect through our website (ancorddesign.co), how we use it, and your rights regarding that information.
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
Information We Collect
When you use our website, we may collect the following:
Contact form submissions. When you fill out our contact form, we collect your name, email address, phone number (optional), topic of inquiry, and message. If you indicate you have a project in mind, we also collect your project stage, timeline, and approximate budget range. If you're inquiring about a speaking engagement, we collect the event type and approximate date. We also capture the referring URL (the page you visited before arriving at our contact page) to understand how visitors find us.
Newsletter signup. When you subscribe to our newsletter, we collect your email address. Our newsletter is managed by Kit (formerly ConvertKit). You can unsubscribe at any time using the link in any newsletter email.
Analytics and tracking. We use the following services to understand how visitors use our website: Google Analytics, Google Search Console, Webflow Analytics, and the Meta (Facebook) Pixel. These services may collect information such as your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This data is used to improve our website and understand our audience. We do not currently run paid advertising, but may use Google Ads and Meta advertising platforms in the future, at which point data collected by these services may be used for ad targeting and measurement.
Cookies. Our website and the third-party services listed above use cookies and similar technologies. You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on the site.
How We Use Your Information
We use the information we collect to respond to your inquiries and assess project fit, deliver our newsletter, analyze website traffic and improve our site, and comply with legal obligations.
Third-Party Services
We do not sell, rent, or trade your personal information to third parties.
We share information with the following service providers, each of which has its own privacy policy:
Kit (newsletter): kit.com/privacy
Google (Analytics, Search Console, Ads): policies.google.com/privacy
Meta (Facebook Pixel): facebook.com/privacy/policy
Webflow (website hosting and analytics): webflow.com/legal/privacy
These providers may process data outside of Canada. By using our website, you acknowledge that your information may be transferred to and processed in jurisdictions outside of Canada, where privacy laws may differ.
Data Retention
We retain contact form submissions and client inquiry data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained according to the default settings of each platform.
Your Rights
Under Canadian privacy law, you have the right to know what personal information we hold about you, request access to, correction of, or deletion of your personal information, and withdraw consent for future collection or use of your information.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our site, please contact us and we will promptly remove it.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
CONTACT
To exercise any of these rights, contact us at aloha@ancorddesign.co.
If you have questions about this policy or how we handle your information:
ANCORD Design Corp.
738 Fort St,
Victoria, BC
V8W 1H2
aloha@ancorddesign.co